Lately I've been EXTREMELY busy with my Restaurant Operation Management project. We have to open a restaurant with just two week planning period.
Apparently, I was chosen to be the general manager to lead the group. The feeling of being trusted was really good, I was so thankful that my team members have faith in me and appreciate all the decisions that I made, despite the fact that I am the youngest member in the team.
However, sometimes, just out of the blue, I felt like I'm shivering!! I realize how big my responsibility is and wonder whether people will forgive me when I get careless and made a wrong decision. Well, I am always so confident about myself and my abilities but I am still a human being who will make mistakes.
It has been a very stressful and emotionally challenging two weeks! But, you know what, I really learned a lot!! I learned about time management, people management, I learned to not give up, to do my best, make priorities and control my emotion. I even get to know my team members even better!
Tomorrow is the Grand Opening, there are still so many things to do. I have to be in the restaurant at 5 AM to prepare for the breakfast at 8 AM. I pray that God will show me His ways, guide me and help me to make the right decisions and become wiser. I hope that everything will come into place, everything will work out just fine and the breakfast and lunch services will be smooth!
Last but not least,
Don't forget to visit Hungrylicious at THM Restaurant (Universitas Ciputra Surabaya, plaza, beside the marketing office)!
We open for BREAKFAST (buffet, all you can eat) from 8.00 to 10.00, Rp. 40,000 per pax and LUNCH (a la carte) from 11.00 to 14.00
Hungrylicious.... Come hungry, leave happy!
GBU ALL!!!!
Kiss from Miss J!
Thursday, August 18, 2011
Service Blueprint
In general, blueprint is a detailed plan that's usually being used by architects or designers. I didn't even know that service also has a blueprint! Well, frankly, I understood it better as service rundown. It describes what happens to the customer, what happens to the supplier and what happens when they meet until they're finally separated. I didn't really understand the example graphs shown by Mr. Sandy earlier at class. But fortunately our group was able to make our own version of service blueprint graphs.
What I learn today is that it is really important to imagine and lay down all the things that both the customer and the supplier will encounter before making any plans or strategy. We have to plan it from the time when the customer was just a potential customer to the service encounter itself until the time the service is finished. This way, details will not be missed and as we put ourselves both in the shoes of the customer and supplier, we will know exactly what's best for both parties.
We also did the same thing on our Restaurant Operation Management project, we made a rundown or a blueprint from when the customer comes to our restaurant door, ordering the food, eating, paying and leaving the restaurant. We jotted down the things that the servers need to do to cater to the customers' needs. This service marketing subject really helps a lot in our ROM project.. Thanks to you, Mr. Sandy! hahahaha.. In fact, I almost forgot this assignment since my brain is overloaded with the restaurant opening tomorrow.
Today, we also discussed about a case on Jollibee, a famous fast-food restaurant from the Philippines. We discussed about its Filipino appeals (from the menu, family gathering concept, nationalism priority), its other restaurant branches and its growth in other countries. What I can conclude is that, Jollibee wins over McDonalds and any other fast-food restaurant chains in the Philippines because of its Filipino cultural understanding thus its growth in other western countries may not reach a maximum result.
What I learn today is that it is really important to imagine and lay down all the things that both the customer and the supplier will encounter before making any plans or strategy. We have to plan it from the time when the customer was just a potential customer to the service encounter itself until the time the service is finished. This way, details will not be missed and as we put ourselves both in the shoes of the customer and supplier, we will know exactly what's best for both parties.
We also did the same thing on our Restaurant Operation Management project, we made a rundown or a blueprint from when the customer comes to our restaurant door, ordering the food, eating, paying and leaving the restaurant. We jotted down the things that the servers need to do to cater to the customers' needs. This service marketing subject really helps a lot in our ROM project.. Thanks to you, Mr. Sandy! hahahaha.. In fact, I almost forgot this assignment since my brain is overloaded with the restaurant opening tomorrow.
Today, we also discussed about a case on Jollibee, a famous fast-food restaurant from the Philippines. We discussed about its Filipino appeals (from the menu, family gathering concept, nationalism priority), its other restaurant branches and its growth in other countries. What I can conclude is that, Jollibee wins over McDonalds and any other fast-food restaurant chains in the Philippines because of its Filipino cultural understanding thus its growth in other western countries may not reach a maximum result.
Thursday, August 11, 2011
Service Consumer
Well, I can say that today's marketing class was quite entertaining and fun! The lesson that we learned was about service expectations. I didn't realize that indeed, every one of us is a customer to services and products. We use our blackberry service, internet connection service, electricity service. But, yet, we also buy clothes, gasoline and foods which are considered as products. We learned that service promises made by business, word of mouth and past experiences contribute in the creation of customer expectation.
When Mr. Sandy talked about customer's perception about a business establishment, it just felt like dejavu! Hahahaha... Of course, I may be a business woman, an entrepreneur who wants to please customers but at the same time, I am a customer to other people's businesses too, right? So, I can just clearly understand and relate to every theory that he told us. We can simply put it as 'do to others what you want them do unto you!' When you're planning a service marketing strategy, then put yourself in the customer's shoes, think about what would they want to have, how they would wanna be treated and so on then you will immediately get the answers! As simple as that!
Today's topic was very important to us because our project in Restaurant Operation Management (ROM) is to open a restaurant of our own. The timing was just perfect! The dead lines given by the lecturers were a little crazy because all proposals should be done within one week and the restaurant should be open in two weeks time! A stressful period for me, indeed.... So again, the topic on service quality gave us some clues on how we will treat our customer when we open our own restaurant for the project. I hope, other students will also apply these theories that we've learned into the ROM project. Fingers crossed!!!
When Mr. Sandy talked about customer's perception about a business establishment, it just felt like dejavu! Hahahaha... Of course, I may be a business woman, an entrepreneur who wants to please customers but at the same time, I am a customer to other people's businesses too, right? So, I can just clearly understand and relate to every theory that he told us. We can simply put it as 'do to others what you want them do unto you!' When you're planning a service marketing strategy, then put yourself in the customer's shoes, think about what would they want to have, how they would wanna be treated and so on then you will immediately get the answers! As simple as that!
Today's topic was very important to us because our project in Restaurant Operation Management (ROM) is to open a restaurant of our own. The timing was just perfect! The dead lines given by the lecturers were a little crazy because all proposals should be done within one week and the restaurant should be open in two weeks time! A stressful period for me, indeed.... So again, the topic on service quality gave us some clues on how we will treat our customer when we open our own restaurant for the project. I hope, other students will also apply these theories that we've learned into the ROM project. Fingers crossed!!!
Thursday, August 4, 2011
New Perspective in Service Marketing
Today was the very first day of Service Marketing class. I was sooo excited to know that Mr. Sandy was the lecturer because he can always make the discussion interesting!
This semester, our challenge is to work together with the whole class to generate ideas and brain storm about a new super hotel concept! Can't wait to work!!! Hahahaha..
I've never thought that service industry varies greatly and takes up almost 70% of the total business sectors. What more is, it is constantly developing from time to time following consumer demand, globalization and changes in trends. Now we can say that we're in the right path by taking Tourism and Hotel Management major that focuses on service! hahahaha...
This subject is the 'extension pack' of last semester's Introduction to Marketing subject. Last semester, we studied the 4Ps in marketing, but now in Service Marketing we have another four elements added, they are productivity and quality, people, physical environment and process.. Something very new for me! Let's see how this will turn out....
I am super excited about 5th semester! The challenges it presents, the new projects and becoming a tutor in Culinary Business... I'm seeing a bright future ahead! Yeeeey! hahahahaha...
One thing that will remain true for me: "NEVER AIM FOR MEDIOCRITY!"
This semester, our challenge is to work together with the whole class to generate ideas and brain storm about a new super hotel concept! Can't wait to work!!! Hahahaha..
I've never thought that service industry varies greatly and takes up almost 70% of the total business sectors. What more is, it is constantly developing from time to time following consumer demand, globalization and changes in trends. Now we can say that we're in the right path by taking Tourism and Hotel Management major that focuses on service! hahahaha...
This subject is the 'extension pack' of last semester's Introduction to Marketing subject. Last semester, we studied the 4Ps in marketing, but now in Service Marketing we have another four elements added, they are productivity and quality, people, physical environment and process.. Something very new for me! Let's see how this will turn out....
I am super excited about 5th semester! The challenges it presents, the new projects and becoming a tutor in Culinary Business... I'm seeing a bright future ahead! Yeeeey! hahahahaha...
One thing that will remain true for me: "NEVER AIM FOR MEDIOCRITY!"
Friday, June 10, 2011
Feelings
Human's feelings are complicated, hard to understand and dangerous.
It is resistant to change, it is unpredictable.
We can simply say that it is ABSTRACT.
Jealousy -- a wicked feeling of anger or unhappiness because you are envious of other people or other things that you do not have.
Empathy -- a person's ability to understand another person's feelings or condition.
Excitement -- a feeling of happiness or enthusiasm when you experience adrenaline rush.
Sadness -- the most painful and unpleasant feeling of being unhappy which may happen because of unlimited factors possible.
Curiosity -- a desire to know or to understand about something that in excessive amount may lead you to big trouble.
One feeling can be mixed with that and that and that and thus in the end creates a newly 'unvocabularized' feeling!
WOW! Wonderful........
It is resistant to change, it is unpredictable.
We can simply say that it is ABSTRACT.
Jealousy -- a wicked feeling of anger or unhappiness because you are envious of other people or other things that you do not have.
Empathy -- a person's ability to understand another person's feelings or condition.
Excitement -- a feeling of happiness or enthusiasm when you experience adrenaline rush.
Sadness -- the most painful and unpleasant feeling of being unhappy which may happen because of unlimited factors possible.
Curiosity -- a desire to know or to understand about something that in excessive amount may lead you to big trouble.
One feeling can be mixed with that and that and that and thus in the end creates a newly 'unvocabularized' feeling!
WOW! Wonderful........
Sunday, May 29, 2011
Hillsong -- Here in My Life
One of my favorite songs..
We will always need Jesus in our lives, every second of it...
Making decisions, facing our 'giants', making friends and any other things..
So, here it is..
Here in My Life (Hillsong)
I have never walked on water
Felt the waves beneath my feet but
At your Word Lord, I’ll receive Your
Faith to walk on oceans deep
And I remember how You found me:
In that very same place
All my failing surely would've drowned me
But You made a way
You are my freedom
Jesus you’re the reason
I’m kneeling again at Your throne
Where would I be without You
Here in my life, here in my life?
You have said that all the heavens
Sing for joy at one who finds
The way to freedom, truth of Jesus
Bought from death into His life
And I remember how You saw me:
Through the eyes of Your grace
And though the cost was Your beloved for me
Still you made a way!
Oooh no, too bad the video could not be inserted...
We will always need Jesus in our lives, every second of it...
Making decisions, facing our 'giants', making friends and any other things..
So, here it is..
Here in My Life (Hillsong)
I have never walked on water
Felt the waves beneath my feet but
At your Word Lord, I’ll receive Your
Faith to walk on oceans deep
And I remember how You found me:
In that very same place
All my failing surely would've drowned me
But You made a way
You are my freedom
Jesus you’re the reason
I’m kneeling again at Your throne
Where would I be without You
Here in my life, here in my life?
You have said that all the heavens
Sing for joy at one who finds
The way to freedom, truth of Jesus
Bought from death into His life
And I remember how You saw me:
Through the eyes of Your grace
And though the cost was Your beloved for me
Still you made a way!
Oooh no, too bad the video could not be inserted...
Friday, May 20, 2011
jessica|jeany|jesselyn
a little sneak peek at our fashion styles!
Yeaaaah, me and my sisters have different styles when it comes to fashion.
They always say that I dress too much, but I always tell them that they're under-dressed!! LOL!!
Love you all anyway, sis!!!
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